客户关系管理（简写CRM）
Customer Relationship Management, for example, is almost universal in every industry.
例如，客户关系管理在每个行业中几乎是通用的。
Customer Relationship Management is an innovation sales strategy with customer as the center.
客户关系管理是一种以客户为中心的创新营销策略。 。
This results in an end-to-end business solution for applications, such as supply chain management, sales force automation, or customer relationship management.
这样就使应用程序得到一个端对端的业务解决方案，如供应链管理、销售自动化或客户关系管理。
Customer relationship management (CRM) is one of the hot topics in marketing and information systems today.
客户关系管理（CRM）是在市场营销和信息系统今天的热门话题之一。
All of this highlights the importance of tools for customer relationship management (CRM).
所有这些凸显出了客户关系管理（CRM）工具的重要性。
Based on the significant difference in products and target customers of different industries, customer relationship management system also exist different industry resolution.
基于不同行业产品和目标客户群的显著差异，客户关系管理系统也存在不同的行业解决方案。
The core of Customer Relationship Management is customer value.
客户关系管理的核心是客户价值。
These software applications can be in the form of customer relationship management (CRM), enterprise resource planning (ERP), supply chain management (SCM), and other systems.
这些软件应用程序可以采用客户关系管理 (CRM)、企业资源规划 (ERP)、供应链管理 (SCM)和其他系统等形式。
This might be an application designed to process employee payroll data, or it might be a customer relationship management system.
这个应用程序可能用于处理雇员的工资数据，也可能是一个客户关系管理系统。
All of this high lights the importance of tools for customer relationship management .
所有这些凸显出了客户关系管理工具的重要性。
Customer relationship management further promotes the collection, classification, transmission, integration and sharing of customer knowledge.
客户关系管理进一步促进了客户知识的收集、分类、传递、整合和共享。
This typically requires the use of customer relationship management software or a database of some kind.
这通常需要使用一个客户关系管理软件或者相似的数据库。
Customer Relationship Management (CRM) is software to manage the relationship and communication between customers and suppliers.
客户关系管理（CRM）是管理客户和供应商之间的关系和沟通的软件。
Customer Relationship management (CRM) is software to manage the relationship and communication between customers and suppliers.
客户关系管理（CRM）是管理客户和供应商之间的关系和交换的硬件。
However, for the lack of supply chain integration technology and customer identification method, customer relationship management has a negative impact in practice.
但是，实际上由于客户关系管理缺乏供应链一体化的客户识别技术和方法，在实践上产生了不利影响。
The Customer relationship management system based on data mining technique consists of data storage and colligation, multidimensional date analysis, data mining, model storage, method storage.
基于数据挖掘技术的客户关系管理系统由数据存储和综合、多维数据分析、数据挖掘、模型库、方法库组成。
The potential business benefits of customer relationship management (CRM) are many.
潜在的商业利益的客户关系管理（CRM ）是很多。
And people find that the application and extension of the idea of customer relationship management in enterprises always depend on software system, CRM system.
人们发现，客户关系管理的经营理念在企业中的应用推广往往依托于软件系统，即CRM系统。
Now, there are many methods classing customers applied in Customer Relationship Management.
目前，在客户关系管理中使用的客户分类方法很多。
The evaluation of customer value is an important job of Customer Relationship Management(CRM).
客户价值的评价是客户关系管理的一项重要工作。
SAP systems are used for tasks such as enterprise resource planning, supply chain management, customer relationship management, and even human resources.
SAP系统被用于一些任务，如企业资源规划、供应链管理、客户关系管理，甚至是人力资源。
The CRM package represents the design of a Customer Relationship Management service data model that can be reused in a number of services, even services provided by different organizations.
CRM包代表了客户关系管理服务数据模型的设计，该模型在一系列的服务中可以得到重复使用，以及不太组织提供的服务。
Communication is the core and nature of Customer Relationship Management.
客户关系管理的核心和本质是沟通。
METHODS:The theory of customer relationship management was briefly expounded and its application in the real management of drugstores was analyzed.
方法：简要阐述客户关系管理的基本理论，并对其在药店管理中的实际应用加以分析。
Based on the discussion of the theory of customer relationship management, this paper analyses the necessity of the employment of the theory for the construction project management company.
在探讨了客户关系管理理论的基础上，分析了工程项目管理企业运用客户关系管理理论提高市场竞争力的必要性。
Customer relationship management platforms have exploded over the last 15 years and are key to operations for almost all industries in the private and even public sector.
客户关系管理平台在过去的15年间得到了巨大的发展，现在已经成为大部分私人企业甚至公共部门运行的关键所在。
Based on the customer relationship management, the importance of property developers should take various measures to improve the relationships.
基于客户关系管理的重要意义，地产商应该采取各种措施改善与客户之间的关系。
In the process of transforming the operation of network-orientation to customer-orientation, how to enhance the Customer Relationship Management Capability (CRMC) of the company is the key to success.
在从以网络为中心向以客户为中心运营的转变过程中，如何提高企业自身的客户关系管理能力是企业运营成败的关键。
Firstly, the paper introduces 3C method and the pyramid tool in Customer Relationship Management, points out that the logistics enterprise also needs the work of customer segmentation.
本论文首先介绍了客户关系管理的3C方法以及方法中的客户金字塔工具，指出物流企业也需要客户细分的工作。
Customer Relationship Management（CRM，客户关系管理）是指企业通过系统化的策略、技术和工具，与现有及潜在客户建立并维护长期互动关系的过程。其核心目标是通过理解客户需求、优化沟通流程，最终提升客户满意度、忠诚度及企业收益。
词义拆解
核心功能
应用场景
若需进一步了解具体软件或实施案例，建议参考专业CRM平台文档或行业白皮书。
客户关系管理是指企业为了更好地与客户建立沟通、建立关系、增加客户满意度和忠诚度而采取的一系列管理活动。
客户关系管理通常涉及以下方面：
客户信息管理：通过记录客户的基本信息、购买历史、行为偏好等，为企业提供更好的了解客户的机会。
客户沟通管理：通过电话、邮件、社交媒体等渠道与客户保持沟通，提供协助、回答问题，增加客户忠诚度。
客户服务管理：提供售前和售后服务，解决客户遇到的问题，保证客户满意度。
客户分析管理：通过对客户信息的分析，找到客户的偏好和需求，从而制定更好的营销策略。
客户关系管理的目标是在企业和客户之间建立长期的、互惠互利的关系，从而实现双赢。通过更好地了解客户，企业可以更好地满足客户的需求，提高客户忠诚度和满意度，从而提高销售额和市场份额。
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